Factoring Service

Wishaw and District Housing Association aims to provide a comprehensive Factoring Service to ensure that the common parts of our buildings and developments are maintained to the highest possible standard.  Staff carry out regular inspections to identify any repair or maintenance work that needs to be done to keep the areas clean, tidy and safe.  The type of work we carry out includes;

  • Landscaping of common areas, including grass cutting, maintaining shrub beds and pruning trees
  • Repairing and painting of boundary fences and public gates
  • Removal of grafitti and rubbish
  • Maintaining play areas, if any
  • Maintaining and repairing common parts in flats such as the gutters, roofs and external walls
  • Maintaining common lighting in backcourt areas
  • Liaising with North Lanarkshire Council on the upkeep of public footpaths and car parking
  • Organising and supervising maintenance contracts

More information and further details on the Factoring Service provided by Wishaw and District Housing Association are available in the Association's Property Management (Common Parts) Policy.  Our owners and sharing owners will also have received our written Statement of Service, outlining our service to them.

The costs we charge back to residents are the actual costs of any work undertaken and the Association makes no profit from carrying out the role of factor.  It does however have to charge a management fee to cover the costs of employing staff to carry out the factoring function.  The Association will make every effort to ensure that our management fee is kept as low as possible.

We issue an annual factoring invoice to owners who receive a factoring service from us, with a breakdown of all the charges issued for the the relevant period. Owners in tenement buildings will be invoiced on a 6 monthly basis.

Details of the type of charges included in your factoring invoices are given in our owners handbook.
Full payment of your factoring invoice is due within 30 days of receipt. However you can make an arrangement with Wishaw and District Housing Association to make monthly or weekly payments, or set up a direct debit with us to spread the cost all year round.